RETURNS, EXCHANGES, & REFUNDS

We want you to be satisfied with your SKIN GYM purchase. If you are not completely satisfied, eligible items may be returned in accordance with the policy below.

Return Eligibility

Returns must be initiated within 20 days of delivery:

• Items must be unopened, unused, and in original condition and packaging
• Sale items are FINAL SALE and are not eligible for return, exchange, store credit, or refund

To initiate a return, please contact us and include your order number in the subject line.

Return Shipping Costs 

For all approved returns, the following applies:

• Customers are responsible for all return shipping costs.
• Original shipping and handling fees are non-refundable.
• If your order qualified for free shipping, the original outbound shipping cost will be deducted from your refund.
• Any applicable shipping charges will be deducted prior to processing your refund.

Refund Processing

Once your return is received and inspected, your refund will be processed to your original payment method.

Refunds will be issued for the value of the returned merchandise, less any applicable shipping charges outlined above.

Exchanges

Exchanges are accepted for eligible items only

All exchange requests are subject to the same eligibility requirements and fees noted above

• Customers are responsible for all shipping costs associated with exchanges

Non-Returnable Items

The following items are not eligible for return or exchange:

• Sale items
• Opened or used products
• Items returned outside the 20-day return window
• Products not in their original condition and packaging

Damaged Items

If your item arrives damaged, please email contact us within 10 days of delivery with clear photos and a video of the product. Our team will review and assist with a replacement or refund as applicable.

Undeliverable / Returned to Sender Orders

Orders returned to us due to customer-related issues — including but not limited to incorrect address, failure to retrieve the package, refusal of delivery, or failure to pay required duties or taxes — are the responsibility of the customer.

If an order is returned for any of these reasons:

• The order is not eligible for a full refund
• Original shipping and handling fees are non-refundable

A restocking fee will apply

• A handling fee may be deducted
• Any return shipping costs incurred will be deducted from the refund
  

If the customer requests reshipment, additional shipping and handling fees must be paid prior to reshipment.

Lost, Missing, or Stolen Packages

Once an order has been shipped and marked as Delivered by the carrier, SKIN GYM is not responsible for lost, missing, or stolen packages.

Please note the following:

• Orders marked as Delivered by the carrier are not eligible for refunds or replacements
• SKIN GYM is not responsible for packages lost due to theft, misdelivery, or carrier error
• Customers are responsible for providing a safe and secure delivery location

Upon delivery, customers are expected to check their package promptly. If any item is missing from the order, it must be reported to contact us within 2 days of the delivery date. Reports made after this window may not be eligible for review or resolution.

If your tracking shows Delivered but you did not receive your package, we recommend:

• Checking with neighbors, household members, or building management
• Contacting the shipping carrier directly to file a claim
• Verifying the shipping address provided at checkout

If a package is confirmed lost by the carrier before delivery (Tracking does not show Delivered), please contact us at contact us within 10 days of the last tracking update so our team can review and assist as appropriate.

For added protection, we strongly recommend selecting any available shipping insurance or signature-required delivery options at checkout when offered.

International Shipping

We partner with Passport Shipping, a trusted international shipping service that delivers to over 200 countries worldwide.

Once your order leaves our warehouse, Passport Shipping will be your primary point of contact for all international delivery questions. If you need assistance with your shipment, please reach out to them directly contact us.

International orders include a shipping fee, and may also be subject to duties and taxes depending on your country’s regulations. Duties and taxes may be charged at checkout or upon delivery, in accordance with local laws. Please note that we are not responsible for delays, returns, or re-shipment of packages when duties and taxes are unpaid.

Shipping times may vary based on destination and customs processing. If your package is delayed, lost, or you have any delivery-related questions, 
Passport Shipping is the best resource for support.

If you have any questions please email us at contact us.